Specialities
Critical IT
Is a managed service provider (MSP) that specialises in providing IT services to healthcare providers. Unlike traditional MSPs, we focus on the healthcare industry, understanding its unique challenges and compliance requirements faced by healthcare organisations. We’ve established ourselves as the go-to MSP for healthcare providers with the following key differentiators:
Specialised Healthcare Expertise
We have a team of IT professionals with extensive experience in healthcare technology; they are well-versed in the intricacies of electronic health records, patient privacy regulations, medical device integrations, and clinical management systems. Our expertise allows us to tailor services to meet the specific needs of healthcare providers, helping them optimise their IT infrastructure to enhance patient care and streamline operations, whilst remaining compliant with relevant standards and legislation.
Proactive Customer Support
Recognising the critical nature of healthcare IT systems, we offer proactive monitoring and rapid response times to any issues that arise. Our team is trained to handle all IT emergencies promptly, minimising downtime and ensuring continuous access to patient data and systems. Our team are cognisantly aware of our clients’ clinical setup and operations, through their understanding of clinical operations and having relationships with various healthcare integrators and vendors.
Tailored Solutions
We work with our clients to review their IT systems on a regular basis, ensuring continual alignment of their IT systems with business strategies. Proposals for amendments are made as the business evolves over time. This means that their IT systems are consistently in sync with the business, eliminating friction and barriers, whilst maintaining high productivity levels.
Security and Compliance-Driven Solutions
We place a strong emphasis on security and compliance. We conduct regular audits to ensure our clients’ IT systems adhere to standards and legislation such as the Privacy Act, My Health Records Act, RACGP Standards 5th Edition, Quality Care Pharmacy Program, National Safety and Quality Health Service Standards (NSQHS), and the ACSC Essential 8. This commitment to compliance gives healthcare providers peace of mind, knowing their patient data is protected from potential breaches and their IT systems are world class.
Strategic Partnerships
Critical IT has strategic partnerships with industry leading software vendors, enabling us to offer integrated and comprehensive solutions to our clients. This includes security vendor SentinelOne, collaboration tools, document sharing and email with Microsoft 365, Multifactor Authentication for remote access using Duo Security and ManageEngine, to name a few.
